Washho | On Demand Cleaning Service | Terms & Conditions

Terms and Conditions

By downloading or using the app, these terms will automatically apply to you - you should make sure therefore that you read them carefully before using the app. You're not allowed to copy, or modify the app, any part of the app, or our trademarks in any way. You're not allowed to attempt to extract the source code of the app, and you also shouldn't try to translate the app into other languages, or make derivative versions. The app itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, still belong to Washho.

Washho is committed to ensuring that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason. We will never charge you for the app or its services without making it very clear to you exactly what you're paying for.

The Washho - On Demand Cleaning Service app stores and processes personal data that you have provided to us, in order to provide our Service. It's your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone's security features and it could mean that the Washho - On Demand Cleaning Service app won't work properly or at all.

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The app does use third party services that declare their own Terms and Conditions.

Link to Terms and Conditions of third party service providers used by the app

You should be aware that there are certain things that Washho will not take responsibility for. Certain functions of the app will require the app to have an active internet connection. The connection can be Wi-Fi, or provided by your mobile network provider, but Washho cannot take responsibility for the app not working at full functionality if you don't have access to Wi-Fi, and you don't have any of your data allowance left.

If you're using the app outside of an area with Wi-Fi, you should remember that your terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third party charges. In using the app, you're accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you're using the app, please be aware that we assume that you have received permission from the bill payer for using the app.

Along the same lines, Washho cannot always take responsibility for the way you use the app i.e. You need to make sure that your device stays charged - if it runs out of battery and you can't turn it on to avail the Service, Washho cannot accept responsibility.

With respect to Washho's responsibility for your use of the app, when you're using the app, it's important to bear in mind that although we endeavour to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. Washho accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app.

At some point, we may wish to update the app. The app is currently available on Android - the requirements for system(and for any additional systems we decide to extend the availability of the app to) may change, and you'll need to download the updates if you want to keep using the app. Washho does not promise that it will always update the app so that it is relevant to you and/or works with the Android version that you have installed on your device. However, you promise to always accept updates to the application when offered to you, We may also wish to stop providing the app, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.

Changes to This Terms and Conditions

we may update our Terms and Conditions from time to time. Thus, you are advised to review this page periodically for any changes. we will notify you of any changes by posting the new Terms and Conditions on this page.

These terms and conditions are effective as of 2017-04-02

Contact Us

If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us at cs@washho.com.

Laundry & Dry cleaning


  • "Washho" will not take any responsibility, if cloths given directly to delivery boy without placing order with Us.
  • You must book order via Washho APP or Website. Never book an order via call.
  • "Washho" is not responsible for fastness of colour or shrinkage of garments & does not guarantee 100% removal of stains.
  • "Washho" cannot be held responsible for breakage of buttons, hooks, beads, trimmings or threads-out. "Washho" cannot be held responsible for delay, loss or damage to any arising from unforeseen circumstances or from causes beyond control.
  • Any exchange of cloths should be reported to "Washho" customer care within 24 hours of laundry delivery.
  • Customers are requested to count the cloths at the time of delivery, any shortage should be reported to "Washho" customer care at the time of delivery.
  • Customers are requested to examine their garments before taking delivery and we are not responsible for any damage reported after delivery.
  • 10 times of the washing rate will be given for particular articles lost/damaged if claimed within 24 hours of delivery.
  • All communication will happen via SMS only, So request you to check all the SMSs.
  • Compensation = 10 times of service charge as per dry cleaning rate of missing one.


Home cleaning


  • Scurbbing machine is optional - So customer should request prior for such requirements.
  • Customers are requested to examine the cleaning before executives leave the place. We are not responsible for any damage reported after processing.
  • Any issues should be reported to "Washho" customer care within 24 hours of service.
  • Protection against damages up to Rs. 10,000.
  • Use of modern equipment and machinery.
  • Verified & trained cleaners.
  • All communication will happen via SMS only, So request you to check all the SMSs.
Sofa cleaning


  • Mechanized Equipment & Professional Cleaning solutions
  • Customers are requested to examine the cleaning before executives leave the place. We are not responsible for any damage reported after processing.
  • Any issues should be reported to "Washho" customer care within 24 hours of service.
  • Protection against damages up to Rs. 10,000.
  • Use of modern equipment and machinery.
  • Highly trained & Background verified cleaners.
  • All communication will happen via SMS only, So request you to check all the SMSs.
Pest control


  • Treatment with Internationally certified Pest Control chemicals
  • Pest removal assured, 30 Days Service Warranty
  • Any issues should be reported to "Washho" customer care within 24 hours of service.
  • Protection against damages up to Rs. 10,000.
  • Use of modern equipment and machinery.
  • Highly trained & Background verified technicians
  • All communication will happen via SMS only, So request you to check all the SMSs.
Car cleaning


  • Complete interior & exterior cleaning of your car
  • Any issues should be reported to "Washho" customer care within 24 hours of service.
  • Protection against damages up to Rs. 10,000.
  • Use of modern equipment and machinery.
  • Highly trained professional car cleaners
  • All communication will happen via SMS only, So request you to check all the SMSs.


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Mail Us:

Email : cs@washho.com

About Us:

Laundry & Dry cleaning focused on providing 100% transparent premium fabric care, cleaning process. With technology at the heart of the brand, Washho also enables the time crunched customer to avail pick-n-drop service from the comforts of his home or office.

Established in March 2017, The Washho is a professional dry-cleaning and finishing service provider, which caters to the entire family's personal wardrobe as well as home furnishings and deep cleaning. We also provide dry cleaning, laundry and ironing services to businesses like hotels, hospitals, corporates and other institutions.

We're young, qualified professionals from diverse backgrounds, who have come together to form a team determined to create a turning point in the Indian laundry industry. The founding team has more than 20 years of experience in managing the home services, in India and abroad. Supported by a marketing team that has pioneered some of the most iconic brand journeys for over 20 years.